Privacy Policy

Your Privacy Matters

We comply with UK GDPR and only collect the information needed to deliver our services. That includes your name, contact details, and information about your job.

We use this to:

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• Provide quotes and confirm bookings

• Send invoices and receipts

• Follow up for reviews or service updates (only if you opt in)
   

Marketing & Opt-Ins:

You’ll only receive service updates, news or offers if you’ve explicitly opted in. You can unsubscribe at any time.

Your Rights:

Under UK GDPR, you can:

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• Request a copy of your data

• Ask for it to be corrected or deleted

• Object to how it’s used

• Contact the ICO if you’re not satisfied
   

Questions or requests? Email us HERE

Cookie Notice

We use cookies to help our site work properly and to improve your experience.

Cookies used:

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• Essential cookies — for site functionality

• Anonymous analytics — to help us understand what’s working
   

By using our site, you agree to our cookie use. You can adjust settings any time in your browser.

Terms & Conditions

Quotes & Pricing

• All work is quoted individually and confirmed in writing.

• Quotes are valid for 30 days.

• We don’t charge hourly rates for planned work — everything is based on an agreed quote.

• Emergency callouts may have a set fee and are quoted separately.
   

Deposits & Payments

• A 25% deposit is required to secure bookings for larger projects.

• The balance is due on completion of the work, unless agreed otherwise.

• Payments accepted by bank transfer, card or cash.
   

Cancellations & Termination

• We ask for at least 5 working days’ notice to cancel or reschedule a booked job.

• Less than 24 hours’ notice may result in loss of deposit due to scheduling and preparation costs.

• Full project cancellations within 7 days of the start date may also forfeit the deposit.

• If a job is terminated mid-way, a fair balance will be due for work already completed and materials sourced.
   

Satisfaction & Complaints

• If you’re not happy, please let us know within 7 days of completion — we’ll do our best to put things right.

• For unresolved issues, we recommend contacting Trading Standards or a recognised dispute resolution body.
   

Workmanship Guarantee

• All work is carried out to a professional standard.

• Guarantees on workmanship are discussed and confirmed during quoting.

• Customer-supplied products or general wear and tear are excluded.